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김은경 ( Kim Eun-Kyung ) - 을지의과대학교 간호대학
강민아 ( Kang Min-Ah ) - 이화여자대학교 행정학과
김윤 ( Kim Yoon ) - 서울대학교 의과대학 의료관리학교실
박재현 ( Park Jae-Hyun ) - 국립암센터 국가암관리사업지원평가연구단 암관리정책연구부
박종혁 ( Park Jong-Hyock ) - 국립암센터
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Abstract
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Purpose : The purpose of this paper was to investigate opinions and experiences of hospital CEOs’ and QI
managers toward the National Hospital Evaluation Program which was implemented in 2004 and to recommend
various strategies to improve the program.
Methods : We conducted a mail survey with CEOs and QI managers’ of
78 hospitals with 500 beds or more that participated the 2004 National Hospital Evaluation Program.
Results : About 70.8% of the participating CEOs and 64.0% of the QI managers felt that the objectives of the evaluation program weren’t fully achieved. Most respondents said that the current program required a partial or an overall
change. Evaluation Criteria was the most often cited area for a change. Many respondents pointed out the
importance of including clinical quality indicators in the evaluation tool.
Conclusion : To upgrade hospital services with better quality, it is most important to first reach consensus on objectives and approaches of the evaluation program among various players. For a consistent planning and implementation, it is urgent to set up a more systematic organization and financing mechanism. Also, evaluation approaches, including evaluation criteria, methods, patient satisfaction assessment, as well as ways to summarize and publicize each hospital’s performance should be improved.
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KeyWords
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의료기관평가, 의료서비스, 질 향상, 신임
Accreditation, Standards, Health care quality, Access, Evaluation
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원문 및 링크아웃 정보
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등재저널 정보
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